Data Protection
erek69 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform.
This Privacy Policy applies to all users of the erek69 platform accessible at https://erek69.cam, including any mobile-optimized interfaces, and governs the collection, processing, and protection of personal data submitted during account registration, gameplay, financial transactions, and customer support interactions.
erek69 respects the privacy rights of all users and is committed to handling personal information in accordance with international data protection standards, including principles aligned with the General Data Protection Regulation (GDPR), even though the platform operates internationally and serves the Indonesian market.
This policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal information.
The data controller responsible for your personal information is:
Our Data Protection Officer (DPO) oversees compliance with this Privacy Policy and is available to answer questions regarding data processing activities. Contact details for the DPO are available upon request via the support email above.
erek69 collects and processes the following categories of personal data:
When you create an account on the erek69 platform, we collect:
To comply with anti-money laundering (AML) regulations and to verify your identity before processing withdrawals, we collect:
When you deposit or withdraw funds, we collect:
Important: erek69 does not store full credit or debit card details. Card payments (where available) are processed via PCI-DSS-compliant third-party payment gateways. We retain only the last four digits of the card number and expiration date for reference purposes.
To provide our services and maintain platform integrity, we collect:
We automatically collect technical information when you access the platform:
If you contact erek69 customer support via live chat, email, or phone, we collect:
erek69 uses the personal data we collect for the following purposes:
Under GDPR-aligned data protection principles, erek69 processes your personal data on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and service provision | Contract Performance: Processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to when creating your account. |
| KYC verification and AML compliance | Legal Obligation: Processing is required by international gaming regulations and anti-money laundering laws. |
| Fraud detection and platform security | Legitimate Interest: We have a legitimate interest in protecting our platform and users from fraud and abuse. |
| Marketing communications | Consent: We will only send promotional emails if you have opted in. You may withdraw consent at any time via your account settings. |
| Analytics and platform improvement | Legitimate Interest: We have a legitimate interest in improving our services and user experience. |
erek69 does not sell your personal data to third parties. We share your data only in the following circumstances:
To process deposits and withdrawals, we share necessary transaction data (name, bank account details, transaction amounts) with our payment service providers, including banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers are bound by strict confidentiality and data protection obligations.
We may share identity documents and verification data with third-party KYC service providers to conduct automated identity checks and AML screening. These providers operate under data processing agreements and may not use your data for any purpose other than verification services.
When you play live casino games or slots, certain session data (username, bet amounts, game outcomes) is shared with our game studio partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) to deliver the gaming experience. Game providers are contractually prohibited from using your data for marketing or any purpose beyond game delivery.
We may disclose your personal data to law enforcement agencies, regulators, or courts if required by law, court order, subpoena, or legal process, or if we believe in good faith that disclosure is necessary to protect our legal rights, comply with licensing obligations, or prevent harm.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via email of any such change in ownership and given the opportunity to delete your account if you do not wish to continue under the new ownership.
We may share aggregated, anonymized data (e.g., "50% of users prefer sports betting over casino games") with partners, advertisers, or researchers. This data cannot be used to identify you personally.
erek69 employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
erek69 retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you.
Under GDPR-aligned principles, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. You may do so by contacting [email protected] with the subject line "Data Access Request." We will provide the data in a commonly used electronic format within 30 days.
If any of your personal data is inaccurate or incomplete, you have the right to request correction. You may update most information directly via your account dashboard, or contact support for assistance.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that we may be required to retain certain data for legal or regulatory reasons (e.g., AML compliance) even after you request deletion.
You may request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider. This right applies to data you provided to us with your consent or under a contract.
You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before withdrawal.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. However, we encourage you to contact us first so we can address your concerns directly.
To exercise any of these rights, please contact [email protected] with the subject line indicating the right you wish to exercise (e.g., "Data Access Request", "Account Deletion Request"). We will respond within 30 days.
erek69 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content.
Cookies are small text files stored on your device by your web browser. They allow the platform to recognize your device and remember certain information about your preferences and activity.
Most web browsers allow you to control cookies through browser settings. You can configure your browser to reject all cookies or to alert you when a cookie is being set. Note that disabling essential cookies will prevent you from using the platform.
To learn more about managing cookies, visit your browser's help documentation:
erek69 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
These safeguards include:
By using the erek69 platform, you consent to the transfer of your data to jurisdictions that may have data protection laws different from those in Indonesia.
The erek69 platform is intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered an account on erek69, please contact us immediately at [email protected] with the subject line "Underage Account Report."
erek69 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to users via email or in-platform notification at least 14 days prior to the effective date of the change.
Your continued use of the platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must discontinue use of the platform and may request account closure in accordance with Section 9.3.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
Email: [email protected]
Subject Line Guidance:
Response Time: We will respond to all privacy-related enquiries within 30 days. For urgent matters, please indicate "Urgent" in the subject line.
Your Data, Protected
All data transmitted between your device and our servers is protected by bank-grade 256-bit SSL encryption — the same standard used by financial institutions worldwide.
Even though erek69 operates internationally, we align our data protection practices with GDPR principles, giving you comprehensive rights over your personal information.
erek69 will never sell your personal data to third parties. We share data only with payment processors, KYC providers, and game studios — all bound by strict confidentiality agreements.
User passwords are hashed using bcrypt, a one-way cryptographic algorithm. erek69 staff cannot view your plaintext password. Enable 2FA for additional security.
Personal data is stored on secure servers with 24/7 physical security, fire suppression, redundant power, and access restricted to authorized personnel only.
Request data access, correction, deletion, or portability at any time. Opt out of marketing with one click. Your privacy, your control.
If you have concerns about how your personal information is handled, or if you wish to exercise any of your data protection rights, contact our support team. We are here to help.